This service runs out of the ACT Civil and Administrative Tribunal
The ACT government has announced that the free legal service pilot program for Canberrans involved in consumer or credit law disputes is set to continue for another year at the ACT Civil and Administrative Tribunal (ACAT)
The pilot program aims to provide legal assistance to individuals navigating consumer law disputes. Minister for Consumer Affairs Shane Rattenbury announced the 12-month extension of the program, allocating $168,000 in funding to local community organisation CARE Incorporated. This organisation will operate the Consumer Law Duty Service for the next 12 months, ensuring access to justice for those facing complex legal challenges without representation.
This service runs out of the ACAT and assists unrepresented litigants who bring consumer law disputes to the ACAT.
“Consumers in the ACT are increasingly needing legal support for matters they take to the ACAT; in particular this duty lawyer service can assist people on low and moderate incomes seeking access to legal advice and assistance,” Rattenbury said.
CARE CEO Carmel Franklin emphasised the positive impact of the service on the vulnerable sectors of society. By placing experienced consumer lawyers at the same location as ACAT, the service improved access to justice for some of the most vulnerable Canberrans. The continuation of funding ensures that expert lawyers remain available to clients during their interactions with ACAT, providing critical, free legal advice and representing clients before ACAT when necessary.
“I’d like to thank the ACT Government for this investment in an important service to help those experiencing hardship to resolve financial disputes in ways that are more efficient, equitable, and, ultimately, just,” Franklin said.
The funding comes from interest generated from the sale of uncollected goods under the Uncollected Goods Act 1996. It has been held in the Uncollected Goods Charitable and Social Welfare Fund, which GreaterGood administers.
The GreaterGood Foundation was established by the ACT’s Public Trustee and Guardian to provide long-term financial support to charities and community initiatives in the capital region.
