Anderson Lloyd introduces fixed-fee service for Southern Response claimants

The window for additional compensation was opened after a number of court proceedings revealed that Southern Response had kept information regarding the costs of repairing earthquake-related property damage, such as construction and design professional and contingency fees, from policyholders – as a result, some claimants ended up settling for less compensation.

Thus, Anderson Lloyd developed what Munro described as a streamlined and straightforward process for claimants to receive this top-up payment based on the firm’s “in-depth knowledge and experience with earthquake insurance work processes and issues.”

“Once approached by a claimant, Anderson Lloyd will assess their eligibility for the top up payment. We will then liaise with Southern Response to lodge their claim. Once we receive the claimant's payment package from Southern Response, we will check this to ensure they are getting what they are entitled to and sign up the new settlement with Southern Response,” he explained to NZ Lawyer. “We will walk claimants through the process and provide advice to ensure they understand the settlement documents and what their obligations are as part of the settlement.”

Anderson Lloyd outlined the eligibility criteria as follows:

• own or owned a residential dwelling in Canterbury that was insured with Southern Response under a "Premier House Cover" or "Premier Rental Property Cover" policy
• lodged a claim or claims with Southern Response under the policy for damage suffered to the dwelling as a result of the 2010-2012 Canterbury Earthquakes
• received a Detailed Repair/Rebuild Analysis (DRA) from Southern Response that did not include an "Office Use" section
• did not receive a DRA that included the "Office Use" section
• entered into a settlement agreement with Southern Response prior to 1 October 2014 in settlement and discharge of their insurance claim
• are not a person for whom Southern Response managed the repair of their home, or rebuilt their house

Munro confirmed that if a policyholder is found to be ineligible for the additional compensation, the firm would not charge the $2,500 (plus GST) service fee.

“Given the length of time that has passed since the Christchurch earthquakes, and the fact that many people may have moved from the region and have not received information from Southern Response, I urge people to advise their friends, family and colleagues to get in touch with us if they think they might be eligible for this top up payment,” he said.