Understanding the modernisation of law

The Survival of the (technologically) Fittest

Before the digital era, lawyers filled their practice with telephone calls, book research, and exclusively manual document review. Then came email, text, and electronic research tools like Westlaw or LexisNexis. Now, we are in the era of remote working, artificial intelligence (AI), technology-enabled document review, chat apps, collaboration tools, alternative legal service providers (ALSPs), and more. No longer should practitioners refer to the “evolution” of legal practice, but instead realise that lawyers who do not embrace modern law will be at a disadvantage. The field is no longer a level landscape, but mired with new, competitive tools and software, meaning only the savvy will survive.

Adopting legal technology and establishing partnerships with skilled tech professionals and vendors is gaining significant traction within the legal sector. It is now the norm, and clients are looking for their counsel to offer efficient work products and use new automated technologies, all while being cost conscious. The only way to do this is to take the dive into modern law and determine which tools and collaborative opportunities can keep an organisation marketable, improve decision-making, and essentially help lawyers do more with less while still remaining innovative. While this may seem overwhelming, the best place to start is to determine where internal inefficiencies exist and gauging performance against competitors. Just remember that modernising a practice will look different for each lawyer, legal department or firm.

Ways to Modernise Legal Practice

There are several toolsets available to help lawyers modernise their practice. The key here is to really understand what combination of people, process, and technology will work best for a particular organisation. Modern law is more than just investing in AI solutions or jumping onto more Zoom calls. While things like this are a part of modernising the legal industry, the business decisions behind investments and creating technology-focused, collaborative strategies are what will drive efficiency. Here are some tools that organisations should evaluate for use:

• Pre-built natural language processing AI models: This is a new offering that would be ideal for lawyers handling the same type of matters repeatedly, like employment disputes or M&A due diligence. Although most litigation and investigations review work is unique to each case, there are certain aspects that can be pre-modelled when it comes to identifying repeating key language or legal themes. The idea is that where there are enough common issues, having a “plug and play” or customised model could work. The models will mature as they receive more data input, making this an even more efficient option that can get your team to the most important data sooner. Basically, when a new matter comes along, users can pull from the relevant library where a large chunk of the review process is already complete, and then input the new matter-specific documents that can further train the system. When a law firm is set up for use of pre-built NLP AI models, it can get through the basic due diligence much faster, leaving more time to focus on higher value input. In turn, the corporate client will value this more impactful additional input. Using NLP AI models also gives your law firm an edge, as it shows corporate clients your firm is committed to using the latest technology to save time and reduce expenses.


• Moving to the cloud: A large number of organisations in the legal industry have moved their data to the cloud, which makes sense since cloud storage is cheaper, safer, and generally, more easily accessible. When choosing a cloud solution, it is important to anticipate any information governance implications and proceed accordingly. The most important consideration when reviewing the capabilities of a cloud provider is that there is adequate security to protect sensitive business data. Organisations must also consider accessibility when legal holds are in place, or where there is a need to pull relevant data to disclose during an investigation or litigation. Additionally, there need to be sound information governance policies around cloud usage. One example is ensuring that all employees are treating cloud storage in the same manner that they would treat data stored on an internal network. Other areas to consider are data retention, disposal of duplicate hard copies, document sharing, and regulatory compliance obligations. Data security is at the forefront of corporations worldwide. Keeping data in a secure cloud environment gives corporate clients reassurance that their data is as safe in your environment as it is in their own.


• Using advanced AI tools: Going beyond the more widely used predictive coding solutions for eDiscovery, there are several other AI tools available that can automate and improve different areas of practice. Some examples are:

o             Legal analytics software that can help predict success on an issue before a certain judge and make smarter choices about jury or witness selection.

o             Solutions for managing class actions every step of the way – from claimant identification to settlement payments.

o             Tools allowing in-house counsel to monitor the performance and efficiency of outside counsel to drive decisions about continued partnerships, and shine light on any deficient workflows that need to be addressed.

o             Software that can identify language variations in cross-border matters or mixed language contracts applying to international deals.

• ALSPs: Technology on its own is not effective, it takes the right people and processes behind it to be successful. This is easier said than done. Finding the right mix of legal and technical expertise is a daunting, expensive task. Another difficult task is ensuring that the technology is well suited to a specific environment, performing consistent updates, and putting the right security around it. To overcome this challenge, using ALSPs has become more popular. They take on the burden of testing all the available technology, hiring the right experts who both understand how it works technically and how it can be used effectively in a legal environment, all while surrounding it with state-of-the-art security. Again, this provides clients with more security and less risk.

These are great examples of the ways legal departments and firms can use technology to help make better business decisions, increase efficiency, manage costs, and remain relevant to clients. As technology capabilities expand, there will be more and more opportunities to modernise your legal practice. Many departments are designating a legal operations team to evaluate how to scale their efforts and boost productivity. Evaluating technology investments and gathering performance metrics are two key legal operations functions that can provide some insight on how a department is operating and where inefficiencies exist. Now more than ever, it is crucial to explore the benefits of having specific in-house roles created to help accelerate legal transformation.

Conclusion

Put simply, it is time for the legal professionals to embrace relevant technology and change their approach to the practice of law. While being more business-oriented by focusing on things like cost optimisation and legal transformation has been a common theme over recent years, the pandemic definitely accelerated this trend by demanding remote work models. As more practitioners become comfortable with legal tech and understand the benefits of these partnerships, the industry will get pushed further into modern law. Keeping an eye on emerging technologies and opportunities to maximise efficiencies or decrease overhead costs are a few ways that lawyers can improve their practice and make better operational decisions. It is also important to monitor current tech trends, and to re-evaluate operational needs at regular intervals in order to remain successful.

Miriam Rihani is a Senior Director, APAC Lead – Legal Business Advisory at EPIQ.  She is an experienced legal operations specialist whose passion is reshaping the legal industry.  Miriam has a deep understanding of in-house legal practice and the current challenges faced by the legal profession.  She works with legal teams of all kinds to help them transform their practice, plan for the future and drive value for their organisations.